Last updated: 19 October 2026

Refund Policy

We want every donation to be given freely and by choice. If something has gone wrong with your donation, we will work with you to set it right, fairly and quickly.

1.Donations made by mistake

If you donated by mistake, for example the wrong amount, the wrong cause or the same payment twice, please contact us within 7 days of the donation.

Tell us your name, the date and amount of the donation, and the transaction ID or UPI reference number. This helps us find your payment quickly.

2.How we check and refund

We will check your request against our records and reply within 2 working days. If the request is verified, we will refund the amount to the original payment method. We do not make refunds in cash or to a different account.

Banks and payment providers may take a few more working days to show the refund in your account. We will confirm the refund to you by email or phone.

3.If you chose the wrong cause

You do not need a refund to fix this. Tell us within 7 days, and we will move your gift to the cause you meant to support.

4.Monthly gifts

You can pause, change or cancel a monthly gift at any time through our contact form. A change applies from the next collection date after we confirm it. Cancelling stops all future collections.

If an amount is collected after your cancellation request has reached us, or is collected twice in one month, we will refund it.

5.When a refund may not be possible

Requests made more than 7 days after the donation, or for donations already used for charitable work, may not be refundable. If we cannot refund a donation, we will explain why.

6.How to ask for a refund

Use the form on our contact page and choose “About a donation” as the topic. You can also call or WhatsApp us.